1xbetbd Privacy Policy

Protecting your privacy at 1xbetbd is one of our primary responsibilities. This Privacy Policy ("Policy") describes what information we collect when you use the 1xbetbd platform, how that information is processed, and what your rights are. By using this platform, you are considered to have agreed to the terms of this Policy. We recommend reviewing this privacy policy alongside our general Terms and Conditions.

This policy is written with Bangladesh-based users in mind. If you have any questions, contact our support team 24/7 via live chat or email.

1xbetbd may collect your information in various situations. This information falls into two main categories — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide

You provide information directly in the following situations:

• During account registration and identity verification (full name, date of birth, mobile number, email address)
• Financial information provided during deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account number)
• Information from chat or email correspondence with the support team
• Documents submitted for identity verification (copy of national ID card or passport)
• Any information you voluntarily add to your account profile

1.2 Automatically Collected Information

The following information may be recorded automatically while you use the platform:

• IP address and device type and operating system
• Browser identity and browsing session details
• Your activity on the platform, such as bet placement, game sessions, and transaction history
• Information collected through cookies and similar tracking technologies
• Login time, logout time, and overall session details

1xbetbd uses your information only for specified purposes. Your information is not sold to any third party for commercial gain.

2.1 Service Operation and Improvement

• Creating accounts and verifying identity
• Processing deposits, withdrawals, and other financial transactions
• Activating bonuses and promotions
• Resolving technical issues on the platform and improving performance
• Customising the platform experience according to your preferences

2.2 Security and Protection

• Preventing fraud, money laundering, and other criminal activity
• Detecting and blocking unauthorised access to accounts
• Using age verification to prevent registration by those under 21
• Monitoring suspicious transactions

2.3 Communication and Support

• Sending important notifications related to your account
• Providing support via live chat and email
• Sending promotional information where you have given consent

To ensure the security of your information, 1xbetbd has implemented technical and organisational measures in line with industry standards.

3.1 Technical Security

All data transfers are secured using SSL (Secure Socket Layer) encryption technology. Sensitive information stored in the database is kept in encrypted format. Server access is strictly controlled and regular security audits are carried out.

3.2 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, information may be kept for a defined period due to legal obligations, dispute resolution, or financial record requirements. After the defined period, information is securely deleted or anonymised.

3.3 Staff Training

1xbetbd staff are trained in privacy protection. Only authorised staff have limited access to specific information on a need-to-know basis, and they work under strict confidentiality agreements.

1xbetbd does not sell your personal information to third parties. However, information may be shared in certain specific situations necessary for operating the service.

4.1 Payment Processors

Financial information required for mobile banking platforms such as bKash, Nagad, Rocket, or Upay, and for bank transfers, is sent to the relevant payment processor. These payment processors are governed by their own privacy policies.

4.2 Technology and Service Providers

Information may be shared with technology service partner providers for the purpose of operating the platform. These partners may only use the information in accordance with 1xbetbd's instructions.

4.3 Legal Obligations

Information may be provided in response to a lawful request from Bangladeshi legal authorities or a court order. In such cases, only the specific information requested will be provided.

1xbetbd uses cookies to improve platform functionality and personalise your user experience.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and for the core functionality of the platform. Without these, the platform will not work properly.
• Functionality cookies: Used to remember your language preference, theme settings, and other personalisation options.
• Analytics cookies: Used to monitor platform usage and improve service quality.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

As a user of the 1xbetbd platform, you have certain important rights regarding your own information.

6.1 Right to Know

Upon your request, we will inform you what information we hold about you, where it was collected from, and how it is being used. This request can be made via live chat or email.

6.2 Right to Correction

If there is any incorrect or incomplete information in your account, you may request that it be corrected. This can be done by contacting the support team.

6.3 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, retaining information may be necessary in cases of legal obligations or ongoing disputes.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time. However, important account-related notifications cannot be turned off.

1xbetbd believes that personal data protection and responsible gaming complement each other. In line with our Responsible Gaming Policy, we monitor users' behavioural data to identify potentially problematic gambling patterns. This analysis is carried out for your protection, not for any commercial purpose.

Information collected for age verification is used to fully prevent registration by those under 21. This is an important protective measure.

1xbetbd is explicitly not for persons under the age of 21. We do not knowingly collect information from minors. If it comes to our attention that information from a minor has been collected by mistake, steps will be taken immediately to delete that information and close the account.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, 1xbetbd ensures that this data transfer is carried out under appropriate safeguards and in compliance with applicable law.

1xbetbd reserves the right to amend this privacy policy as needed. For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after changes are made will be taken as your agreement to the updated policy. Check the policy date to see the latest update.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page — it contains detailed information on accounts, payments, and other topics.